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« on: May 31, 2012, 02:56:54 PM »
Someone on Discogs emailed me asking for a deal on some Lemon Session records. She made a good case - somebody was undercutting me on my prices (Criminal IQ!!!!) and though she'd like to support me, she wanted the best deal for her money. Fine.
I also charged her a flat rate for shipping & handling, which was also quite a deal since she demanded that I "pack with care to protect the sleeves." Even though I wanted to ignore the packing instructions and just send them how I always do -- 2-3 squares of cardboard surrounding the record in a brown envelope -- I added a few extra bits of cardboard, just because she asked. NOTE: I've never had any complaints with my shipping method, which I adapted from Scott (though I think he's upgraded to mailers for his mailorder stuff.)
Fast forward a week and she's emailing through Discogs demanding replacement records because the corners of the covers I sent her are bent. Admittedly, she sent a message right after that apologizing for the earlier email, but she still requested new covers.
Do I write her a long, mean "fuck you" letter or just send her digital files to print the covers herself?
And before you answer, note two things: 1. I've never gotten a complaint about my shipping method before this, and 2. When I sell records that are high value -- big eBay auctions, etc. -- I always send them in cardboard mailers, etc. because the buyer has paid for that service. This buyer not only haggled me down, but only "asked me nicely" for shipping services beyond what I usually do and didn't offer to pay more for it.
I should also note that I could not give a shit about record collectors who whine about "bent corners." Other than mold, cover condition is only a concern to the most OCD/Autistic of collectors and therefore more deserving of scorn and disrespect than to be taken seriously. Especially since my covers are paper half-sleeves, the cheapest of the cheap.
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