I have been waiting forever for a 7'' being pressed at Palimino. They are really nice people and have great intentions, but yes, they do seem very overwhelmed. At one point I called them for 5 days straight trying to reach my rep. It started getting pretty stressful. I feel like I have to constantly call/leave emails to and ask them what the hell is going on whereas other pressing plants that are bigger will notify you when something happens.